AI Receptionist Schedule

Schedule Modes

Each phone number can use one of four AI schedule modes to control when the AI receptionist answers calls.

1. Open Phone Numbers

   Go to Phone Numbers in the sidebar and click the number you want to configure.

2. Find the AI Schedule card

   In the Settings tab, scroll to the AI Schedule section below the Call Flow card.

3. Choose a mode

   Select Always On (AI handles all calls 24/7), By Business Hours (different call flows for business vs. after hours), After Hours Only (AI only outside business hours), or Never (AI disabled, all calls go to forwarding/voicemail).

4. Save

   Click Save to apply the schedule.

Tips

• Always On is the default — no changes needed if you want AI 24/7
• Use 'Never' mode to temporarily disable AI without removing your call flow

After-Hours Call Flow

When using 'By Business Hours' mode, you can assign a separate call flow for after-hours calls. This lets you handle daytime and evening calls differently.

1. Set mode to By Business Hours

   Choose the By Business Hours schedule mode.

2. Select After-Hours Call Flow

   Pick a deployed call flow from the dropdown. This flow runs outside your business hours. If left as 'Same as main', the primary call flow is used at all times.

Tips

• Create a simpler after-hours flow that takes messages or provides basic info
• The main call flow is still used during business hours

Business Hours

The AI schedule uses your studio's business hours to determine when to switch between main and after-hours call flows. Business hours are configured in Knowledge Base → Company Profile, not per phone number.

Tips

• Edit business hours in Knowledge Base → Company Profile
• If no business hours are configured, the system defaults to Monday–Friday 9 AM–5 PM
• Make sure your timezone is set correctly in Company Profile

Holiday Overrides

Add date-specific overrides so the AI behaves differently on holidays or special dates. Each override lets you choose whether AI is off or uses the after-hours flow for that date.

1. Click Add in Holiday Overrides

   In the AI Schedule card, click Add under Holiday Overrides.

2. Set the date and label

   Pick the date and add a label like 'Christmas' or 'Company Retreat'.

3. Choose the override mode

   Select AI Off (calls go to forwarding/voicemail) or After-Hours Flow (uses the after-hours call flow all day).

4. Save

   Click Save to apply the override.

Tips

• Add overrides ahead of time for predictable holidays
• Remove past overrides periodically to keep the list clean